Privacy Policy

1Who we are

Axle & Haul (axleandhaul.com) is an independent publication about heavy machinery fault codes, troubleshooting and specifications. The site is owned and operated by KCS Global Group, which is responsible for the personal information described in this policy. In this policy, “we”, “us” and “our” mean Axle & Haul and KCS Global Group.

You can learn more about our team on our About page.

2Information we collect

We keep data collection to a minimum. Axle & Haul has no user accounts, no sign-ups and no forms. We collect information in only three ways.

We do not ask for and do not want sensitive personal information. Please do not send us payment details, identity documents or passwords by email.

3How we use information

• To reply to your emails and answer your questions.
• To check and correct our content when you report an error, under our corrections policy.
• To understand which pages are useful so we can improve our guides.
• To show advertising that helps keep the site free to read.
• To keep the site secure and prevent spam, fraud and abuse.
• To meet our legal obligations.

We do not sell, rent or trade your personal information.

4Cookies

Cookies are small text files stored on your device when you visit a website. We and our partners use them for three purposes.

• Essential cookies help the site load and work correctly and keep it secure.
• Analytics cookies help us understand how visitors use the site, such as which pages are read most.
• Advertising cookies are used by Google and its partners to show ads and measure how they perform.

You can block or delete cookies in your browser settings. Blocking essential cookies may stop some parts of the site from working properly. Where the law requires it, for example for visitors in the European Economic Area, the United Kingdom and Switzerland, we ask for your consent before setting non-essential cookies, and you can change your choice at any time.

5Google advertising

We use Google AdSense to show ads on this site. Google, as a third-party vendor, uses cookies to serve ads based on your visits to this site and other sites on the internet.

• Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visits to this site and other sites.
• You can opt out of personalised advertising by visiting Google’s Ads Settings.
• You can also opt out of some third-party vendors’ use of cookies for personalised advertising at aboutads.info or, in Europe, at youronlinechoices.eu.

To learn how Google uses information from sites that use its services, read How Google uses information from sites or apps that use our services and How Google uses cookies in advertising.

6Analytics

We use Google Analytics to measure how visitors use the site. It collects information such as the pages you visit, how long you stay, your approximate location and the type of device you use. We use this information in aggregate to improve our content, and we do not use it to identify you personally.

You can prevent Google Analytics from using your data by installing the Google Analytics opt-out browser add-on.

7Other third parties

Hosting

Our website host stores the site and records standard server logs, such as IP addresses and request times, to keep the site running and secure.

Web fonts

Some pages load fonts from Google Fonts. When they do, your browser connects to Google’s servers, which receive your IP address.

Email

Emails you send to contact@axleandhaul.com or info@axleandhaul.com are stored with our email service provider.

Affiliate links

Some pages may contain affiliate links. If you click one, the partner site may set its own cookies to record that you came from Axle & Haul. See our affiliate disclosure for details.

External links

We link to manufacturer and safety websites as sources. Once you leave our site, that website’s own privacy policy applies, and we are not responsible for its practices.

8When we share information

We share personal information only in these situations:

• With the service providers described above, who process it on our behalf to run the site and our email.
• When required by law, court order or a valid request from a government authority.
• To protect the rights, safety or property of our readers, our team or others.
• If KCS Global Group reorganises or transfers the site, in which case this policy continues to apply to your information.

Some of our service providers, including Google, may process information on servers outside India.

9How long we keep information

We keep emails only for as long as we need them to answer your question, follow up on a correction and maintain reasonable records, and then we delete them. You can ask us to delete your emails sooner at any time. Analytics and advertising data is kept according to the retention settings of the providers above.

10Security

We use reasonable technical and organisational measures to protect information, including a secure HTTPS connection for the whole site and access to our email accounts limited to our team. No method of sending or storing data online is completely secure, so we cannot guarantee absolute security.

11Your rights and choices

Depending on where you live, you may have the right to:

• Ask what personal information we hold about you and receive a copy.
• Ask us to correct or update your information.
• Ask us to delete your information.
• Withdraw your consent to cookies or to us processing your information.
• Object to or limit certain uses of your information.
• Raise a complaint with your local data protection authority.

These rights include those given under India’s Digital Personal Data Protection Act, 2023, the EU and UK General Data Protection Regulation (GDPR) and US state privacy laws such as the California Consumer Privacy Act (CCPA), where they apply to you. We do not sell or share personal information for cross-context behavioural advertising in exchange for money as defined by California law.

To make a request, email info@axleandhaul.com with the subject line “Privacy request”. We may ask you to confirm your identity before acting on it, and we will respond within the time required by applicable law.

12Children’s privacy

Axle & Haul is written for adults who operate, manage or repair heavy equipment. The site is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has sent us personal information, email info@axleandhaul.com and we will delete it.

13Changes to this policy

We may update this policy when our practices or the law change. We will change the “Last updated” date at the top of this page whenever we do. For significant changes, we will add a clear notice on this page.

14Contact us

For privacy questions or requests, email info@axleandhaul.com. For all other questions, see our contact page.